RETURN & REFUND POLICY

Last Updated: September 6, 2026

At The Karbi Traditions, we want you to be happy with your purchase of our Karbi traditional dresses and clothing.

This Return & Refund Policy explains when returns, exchanges, cancellations, and refunds may be accepted.

1. Return Eligibility

We accept returns for eligible products when the return request is made within 2 days of delivery.

To be eligible for a return, the product must generally be:

• Unworn
• Unused
• Unwashed
• Undamaged
• In its original condition
• With original tags and packaging, where applicable

Products that have been worn, washed, altered, stained, damaged, or otherwise used may not be accepted for return.

2. How to Request a Return

To request a return, contact us at:

chingthur813@gmail.com

Please include:

• Your order number
• Your name
• The product you want to return
• Reason for the return
• Clear photographs of the product, where applicable

We will review your request and provide further instructions if the return is approved.

Please do not send a product back before receiving return instructions from us.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Photographs of the product
• Photographs of the packaging
• Description of the problem
• Unboxing video, if available

After reviewing the issue, we may offer an appropriate solution, which may include a replacement, exchange, or refund.

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

We will review the order and, where the error is confirmed, provide an appropriate resolution.

5. Size Issues

Customers are responsible for selecting the correct size before placing an order.

If you receive the size you ordered but later decide that you need a different size, the item may only be eligible for an exchange if an exchange is available and the product meets our return conditions.

Any return or exchange shipping costs may be the customer's responsibility.

6. Products That Cannot Be Returned

Returns may not be accepted for products that:

• Have been worn
• Have been washed
• Have been altered
• Have been damaged after delivery
• Have stains, odors, or signs of use
• Are missing original tags or packaging where applicable
• Were customized or personalized specifically for the customer

This does not affect any rights that cannot legally be excluded under applicable law.

7. Traditional and Handmade Variations

Our Karbi traditional clothing may have natural variations resulting from traditional craftsmanship.

Small differences in:

• Colour
• Pattern
• Weaving
• Embroidery
• Stitching
• Texture
• Finishing

may occur between individual products.

These natural variations are not necessarily considered defects.

8. Return Shipping

If a return is required because we sent the wrong product or the product is confirmed to be defective or damaged before delivery, we will review the situation and provide appropriate return instructions.

For returns due to customer preference, change of mind, or incorrect size selection, the customer may be responsible for return shipping costs.

9. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed through the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

10. Partial Refunds

In certain circumstances, a partial refund may be considered if a product has a minor issue but remains usable.

Any partial refund will be determined after reviewing the specific circumstances.

11. Exchanges

Exchanges may be available depending on product availability.

If the requested replacement size, colour, or product is unavailable, we may provide another appropriate resolution.

Returned products must meet the applicable return conditions.

12. Order Cancellation

If you want to cancel your order, contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed, packed, or shipped.

If cancellation is approved, the applicable refund will be processed through the original payment method.

13. Sale and Promotional Products

Products purchased during sales or promotional campaigns may have specific return conditions.

Any special return conditions will be communicated on the relevant product page or during the promotion.

Nothing in this section limits any consumer rights that cannot legally be excluded.

14. Refund Delays

If your refund has been approved but you have not received it, please first check with your bank or payment provider.

Refund processing times may vary depending on the payment method.

If you still have not received your refund, contact us at:

chingthur813@gmail.com

15. Contact Us

For return, refund, exchange, or cancellation requests, please contact:

The Karbi Traditions

Email: chingthur813@gmail.com

Website: thekarbitraditions.store