SHIPPING POLICY

Last Updated: September 6, 2026

At The Karbi Traditions, we carefully prepare and ship our Karbi traditional dresses and clothing to our customers.

1. Order Processing

Orders are processed after successful payment and order confirmation.

Processing time may vary depending on:

• Product availability
• Order volume
• Festivals and holidays
• Custom or special orders
• Other circumstances affecting order preparation

During busy periods, processing may take longer than usual.

2. Shipping and Delivery

Once your order has been processed, it will be handed over to the applicable delivery or courier service.

Delivery time depends on:

• Your delivery location
• Courier service
• Availability of delivery services
• Weather conditions
• Public holidays
• Transportation conditions
• Other circumstances beyond our control

Any delivery time shown on our website is an estimate and is not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

If we offer free shipping or a shipping promotion, the terms of that particular offer will apply.

4. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your:

• Name
• Phone number
• House/building information
• Street/locality
• City
• State
• PIN code

The Karbi Traditions is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer, subject to applicable law.

Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect address.

6. Failed Delivery

If the courier is unable to deliver an order because:

• The customer is unavailable
• The customer cannot be contacted
• The address is incorrect
• The customer refuses delivery
• Delivery attempts are unsuccessful

the courier may return the package to us.

If the package is returned, we may contact the customer to arrange the next steps.

Additional shipping charges may apply for re-delivery where applicable.

7. Damaged Package

If your package appears damaged when delivered, we recommend taking photographs of the package before opening it.

If the product inside is damaged, please contact us as soon as possible.

Please provide:

• Order number
• Photographs of the package
• Photographs of the product
• Description of the damage
• Unboxing video, if available

We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

8. Missing or Incorrect Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and relevant photographs so that we can investigate the issue.

9. Delayed or Lost Shipments

If your shipment is significantly delayed or appears to be lost, please contact us.

We may contact the relevant courier or delivery provider to investigate the shipment.

Delivery delays caused by courier services or circumstances beyond our reasonable control do not automatically qualify as a cancellation or refund.

10. International Shipping

International shipping availability may vary.

If international shipping is offered, customers may be responsible for:

• Customs duties
• Import taxes
• Customs clearance charges
• Other charges imposed by the destination country

These charges are generally the responsibility of the customer unless otherwise stated at checkout.

11. Contact Us

For questions about shipping or delivery, please contact:

The Karbi Traditions

Email: chingthur813@gmail.com

Website: thekarbitraditions.store